FAQ, Conditions of Use

FAQ (english) | FAQ (français) | FAQ (deutsch)

Hello there!
Welcome to the shop policy / FAQ / Stuff you need to know if you want to buy something.
Here you should find all answers to your most pressing questions about my work. HOWEVER, if there’s something you are still wondering about, just shoot me an e-mail and I’ll answer within 2 working days tops, most of the time in a couple of hours.
You can use the contact form or send me an e-mail at sk@petitplat.fr

WHO IS BEHIND THE SCENES?

I (Stéphanie Kilgast), sculpt everything myself. That includes each step from the sculpting to the assembling. I also prepare the orders and answer e-mails.

WHAT ARE THE MATERIALS?

Materials and medium are always stated in each description. The medium I use the most is polymer clay and I use the brands Fimo and Cernit. Sadly they don’t pay me for saying that, but take it from me, these are good brands.
The jewelry is mounted on different types of materials. I use titanium for the earrings studs, which is THE best material out there if you have sensitive skin. For the dangle earrings I use sterling silver or brass, because it looks nicer.
I’m happy to change the metal findings to something you like better, if that’s the case, just get in touch with me.

CUSTOM ORDERS

If you wish an artwork specifically made for you, please contact me.

PAYMENT

• France : Paypal, Bank Transfer or Check
• European Union : Paypal or Bank Transfer
• Rest of the World : Paypal only

If there is no response within 7 days, the order will be canceled for lack of payment.
If you need more time, just let me know.
I’m also happy to accept orders in several times over a few weeks or months, through a weekly or monthly paying plan and put the artwork you are interested aside.

SHIPPING

Shipping is free!!! Wooot!
I use the basic french postal service, which is tracked and insured.
However I am happy to upgrade the shipping to fedex or similar if you need the artwork to  arrive faster. Just get in touch with me and I’ll calculate how much more it will be.

Processing times

I process and ship everything myself, and manage incoming orders as quickly as I can, but it can take up to 1 week.

Estimated shipping delivery times

North and South America : 7 -15 days up to 5 weeks
Asia, Australia : 10 – 20 Days up to 6 weeks
Europe: 3 – 10 days up to 3 weeks
France: 1 – 3 days up to 2 weeks

REFUNDS AND EXCHANGES

Whatever happens, always contact me first.
If something arrives broken to you, contact me with a picture of the broken object.
I will ask you to return the broken object and will make you a new one.
If you’re disappointed with your purchase, you can either exchange it or get a refund.
I accept returns within 14 days after reception of your order.
The return shipping costs are at your own charge.
I do not accept returns on customized items or items on sale.

Return your item(s) unworn, unused and in the original packaging.
I will refund the price for the items and the shipping upon receipt of the items.
When shipping the items back, the items are your responsibility until they reach me. So if they get lost I will not take responsibility for them (hence not refund you).
I will not refund special shipping costs that were made on your request and that differ from my standard shipping.

 

Legal Information

Siret : 511 770 083 00034