I (Stéphanie Kilgast), sculpt everything myself. That includes each step from the sculpting to the assembling. I also prepare the orders and answer e-mails.
Due to the handmade nature of my work, variations are inevitable and many items are unique pieces.
The medium I use is polymer clay. The jewelry is mounted on different types of materials. Each product description states what materials are used.
• France : Paypal, Bank Transfer or Check
• European Union : Paypal or Bank Transfer
• Rest of the World : Paypal only
If there is no response within 7 days, the order will be canceled for lack of payment.
If you need more time, just let me know.
I ship registered and tracked.
Rates of shipping can be found when you put things in your cart.
For the bigger artworks, courier shipping is included in the price.
If you wish to use a courier service, please contact me per e-mail : sk @ petitplat.fr
Delivery time, once shipped
North and South America : 7 -15 days up to 5 weeks
Asia, Australia : 10 – 20 Days up to 6 weeks
Europe: 3 – 10 days up to 3 weeks
France: 1 – 3 days up to 2 weeks
Whatever happens, always contact me first sk(at)petitplat.fr
If something arrives broken to you, contact me with a picture of the broken object.
I will ask you to return the broken object and will make you a new one.
If you’re disappointed with your purchase, you can either exchange it or get a refund.
I accept returns within 14 days after reception of your order.
The return shipping costs are at your own charge.
I do not accept returns on customized items or items on sale.
Return your item(s) unworn, unused and in the original packaging.
I will refund the price for the items and the shipping upon receipt of the items.
When shipping the items back, the items are your responsibility until they reach me. So if they get lost I will not take responsibility for them (hence not refund you).
I will not refund special shipping costs that were made on your request and that differ from my standard shipping.
I do not accept custom orders for the moment and I don’t know if I will ever accept them again.
I do not accept any new wholesale orders at the time.
You can find the catalog and conditions to download by visiting Retails Places & Wholesale.
Stéphanie Kilgast is registered as “auto-entrepreneur”.
Siret : 511 770 083 00034